Customer Satisfaction Survey with a Recipe for Making Customers Happy – Infographic
Customer Journey, Marketing and Branding, Sales and Selling StrategiesYou might not be able to manufacture customer happiness, but you can follow this proven recipe for making customer happy, courtesy of a new customer satisfaction survey from Accenture.
Customer Satisfaction Survey Reveals Key Drivers for…
6 Things You Should Know When Marketing to Female Shoppers [Infographic]
Business Strategies, Consumer Behavior, Customer Journey, Marketing and BrandingHere’s a fresh look at the who – what – when – where – why – and how of marketing to women that can help you do a better job of attracting, engaging and converting female shoppers.
Marketing to Women: 6 Facts About Female Shoppers…
6 Steps to a Better Customer Experience [Infographic]
Customer Journey, Customer Retention, Marketing and BrandingCustomer experience has just been named the most exciting opportunity for the year, even coming in ahead of mobile and content marketing. Here are six ways to engineer a better customer experience and boost customer satisfaction so you can grow…
Connected Consumers: Why Consumers Go Online (and How to Get Them to Your Site)
Consumer Behavior, Customer Journey, Marketing and BrandingThe top reasons connected consumers go online probably won’t come as an earth-shattering surprise; the important thing is that you discover how to get more of them to find your business online.
Is Your Business Playing a Game of Virtual…
Move Over Buyer Types, Make Way for Brand Advocates
Customer Journey, Customer Retention, Marketing and BrandingAll customers are not created equal. New data from Sprinklr demonstrates the importance of cultivating brand advocates when it comes to growing your business.
Customers Come and Go, Brand Advocates May Love Your Brand Forever
The idea of…
What Brand Followers Really Want – SlideShare
Consumer Behavior, Customer Journey, Marketing and BrandingEngaging brand followers using email and social networks is a must, but many business owners are still standing on the sidelines due to lack of ROI. Maybe the problem is not in the means, but the message. Find out how to give the people what…
12 Ways to Reinvent Customer Service Quotes + Infographic
Consumer Behavior, Customer Journey, Employee Culture, HR and StaffingOne reason that the customer experience is so similar from business to business is that everyone is approaching it the same way. These twelve customer service quotes about relationships can change the way you see your customers and help you…
Foster Customer Loyalty by Asking 5 Shocking Questions
Customer Journey, Customer Retention, Marketing and BrandingThese five shocking questions will get the attention of your target markets, intrigue and engage them. What’s more, following through on their answers will earn you referrals, brand advocacy and foster customer loyalty for the long term.
You…
12 Ways to Show Unhappy Customers You Deserve a Second Chance [Infographic]
Business Strategies, Customer Journey, Marketing and Branding, Restaurants and Retail, Small BusinessStudies show it takes a dozen positive experiences to make up for just one negative customer experience. Here’s a list of twelve positive customer experiences that can give you a second chance with unhappy customers.
12 Ways to Turn Unhappy…
Can You Hear Me Now – 7 Benefits of Real Time Marketing
Customer Journey, Marketing and Branding, Restaurants and RetailDid you know? Real time marketing delivers a 10-20% improvement in every major category of consumer behavior. Here are seven great reasons to incorporate these tactics into your small business marketing plan now.
Real time marketing delivers…
7 Better Ways to Say Customer Care
Customer Journey, Customer Retention, Employee CultureTo say customer care sets your business apart is cliché if you can't say why. After all, don't your competitors say the same thing? Here are seven ways to make sure customer service truly differentiates your business.
Customer care can differentiate…
Improve Marketing by Asking Customers 12 Questions
B2B, Customer Journey, Entrepreneurs, Marketing and BrandingThe number one reason for disconnect between a business and its customers may simply be a failure to communicate. Improve marketing by asking your customers twelve questions.
"What we've got here is a failure to communicate." Ask customers…