customer satisfaction Archives - My Factoring Brokers

Customer Satisfaction Survey with a Recipe for Making Customers Happy – Infographic

You might not be able to manufacture customer happiness, but you can follow this proven recipe for making customer happy, courtesy of a new customer satisfaction survey from Accenture. Customer Satisfaction Survey Reveals Key Drivers for…

6 Steps to a Better Customer Experience [Infographic]

Customer Journey, Customer Retention, Marketing and Branding

Customer experience has just been named the most exciting opportunity for the year, even coming in ahead of mobile and content marketing. Here are six ways to engineer a better customer experience and boost customer satisfaction so you can grow…

Stop the Churn: Find and Fix the Problem of Customer Churn

Customer Retention, Employee Culture, Leadership

Understanding your organization's employee and customer churn rates can help you find and fix the problems that are hurting tour business and slowing its growth. The Problem of Customer Churn A high staff or customer churn rate may reveal…

12 Ways to Reinvent Customer Service Quotes + Infographic

Consumer Behavior, Customer Journey, Employee Culture, HR and Staffing

One reason that the customer experience is so similar from business to business is that everyone is approaching it the same way. These twelve customer service quotes about relationships can change the way you see your customers and help you…

Innovation MIA - 4 Wins Your Business Won’t Get Because You Just Didn’t Try

Innovation MIA – 100% of the Shots Your Business is Missing

Business Strategies, Leadership, Marketing and Branding

The great Wayne Gretzky once quipped, “You miss 100% of the shots you don’t take.” It’s true in sports and it’s true in business, too. Here are four areas where your business may be innovation MIA - failing to score because it’s…

Infographic - 12 Ways to Show Unhappy Customers You Deserve a Second Chance

12 Ways to Show Unhappy Customers You Deserve a Second Chance [Infographic]

Business Strategies, Customer Journey, Marketing and Branding, Restaurants and Retail, Small Business

Studies show it takes a dozen positive experiences to make up for just one negative customer experience. Here’s a list of twelve positive customer experiences that can give you a second chance with unhappy customers. 12 Ways to Turn Unhappy…

7 Ways to Prove Customer Care Sets Your Business Apart

7 Better Ways to Say Customer Care

Customer Journey, Customer Retention, Employee Culture

To say customer care sets your business apart is cliché if you can't say why. After all, don't your competitors say the same thing? Here are seven ways to make sure customer service truly differentiates your business. Customer care can differentiate…

10 Ways to Use Customer Feedback to Make Your Business Better

Business Strategies, Customer Retention, Marketing and Branding

Few of the businesses that claim their customers come first actually have programs in place to solicit, collect and act on customer suggestions. If you aren’t seeking out customer feedback, use this top ten list to make your business better. Got…

9 Non- Customer Reviews that Can Help You Build Business

Business Strategies, Marketing and Branding, Social Media

Many business owners ask customers for reviews on a regular basis; however, customer reviews can be just the tip of the word of mouth marketing iceberg. Here are nine other sources for business-building reviews that might not have occurred to…

Improve Marketing by Asking Customers 12 Questions

B2B, Customer Journey, Entrepreneurs, Marketing and Branding

The number one reason for disconnect between a business and its customers may simply be a failure to communicate. Improve marketing by asking your customers twelve questions. "What we've got here is a failure to communicate." Ask customers…

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