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Infographic - 12 Ways to Show Unhappy Customers You Deserve a Second Chance

12 Ways to Show Unhappy Customers You Deserve a Second Chance [Infographic]

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Studies show it takes a dozen positive experiences to make up for just one negative customer experience. Here’s a list of twelve positive customer experiences that can give you a second chance with unhappy customers. 12 Ways to Turn Unhappy…
What to Do When the Customer is Wrong

What to Do When the Customer is Wrong

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No matter the saying, "the customer is always right," the fact is, sometimes the customer is wrong. Here are some of the signs it may be time to let a customer know they’re wrong, in the right way. How you can tell when the customer is…